Product

Connectivity Issues on Smule (Sing!) App

Hi Smulers!

We’ve been hearing that some people have been having connectivity issues with our app. We’re sorry if you’ve been experiencing this issue, but we want you to know that we are working on a solution.

Meanwhile, here’s how you can fix the problem on your own!

Step 1: Go to Application Manager

Step 2: Find and select the Smule app

Step 3: Under “Storage” tap “Clear Data” (“Clear Cache” is not sufficient)

Step 4: Tap “Force Stop” (if not available, move on to step 5)

Step 5: Re-launch the app

If you can’t find Application Manager, go to Settings -> Applications -> Application Manager (or just Settings -> Apps on some devices).

This should help with any network errors you might have experienced at the startup of the app.

Please let us know if you continue to encounter any problems.

Thanks for being part of the Smule community,

Smule Team

Contact Smule Support

 


 

Kami mendapat kabar bahwa banyak pengguna sedang mengalami masalah konektivitas dengan app kami. Kami minta maaf jika anda sedang mengalaminya, kami mencari solusinya.

Sementara itu, berikut adalah cara untuk memperbaiki masalah ini sendiri

Langkah 1: Kunjungi Pengaturan Applikasi

Langkah 2: Cari dan pilih aplikasi Smule

Langkah 3: Dibawah “Penyimpanan” tekan “Hapus Data” (tidak cukup hanya menghapus “cache”)

Langkah 4: Tekan “Paksa Berhenti” (jika tidak tersedia, langsung ke langkah 5)

Langkah 5: Luncurkan kembali aplikasi Smule

Jika anda tidak dapat menemukan Pengaturan Aplikasi, pergi pengaturan -> Aplikasi -> Pengaturan Aplikasi (atau hanya pengaturan -> aplikasi untuk beberapa mesin)

Solusi ini seharusnya bisa memperbaiki masalah yang anda alami saat membuka aplikasi.

Mohon beritahu kami jika anda masih mengalami masalah.

Terimakasih telah menjadi bagian dari komunitas Smule,

Team Smule

Contact Smule Support

New Feature: Fast forward and rewind

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One of the biggest things we hear over and over and over again is the ability to fast forward and re-wind on ANY audio performance. This means when you join a birthday song (or any group song) you don’t need to wait for the entire thing to play out – simply just move to your desired time!

If you messed up, that is okay – you now have the ability to re-wind and re-sing! 😉

Doing this is easy – simply tap on the lyrics – and scroll to the lyrics you want to move to!

Enjoy!

 

New Indian languages Supported!

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New Indian languages available on Smule! 

Hi everyone!

As always, that you for continued feedback we receive from you. We always look to makes a better experience for you and the past few weeks we have successfully implemented this.

There are the 7 new Indian languages that we currently support:

  • Hindi
  • Bengali
  • Telugu
  • Marathi
  • Tamil
  • Gujarati
  • Kannada
We also plan to release Urdu is this week which brings us to 8 total Indian languages supported.
Learn how to switch languages on the app! :)
Step 1: Go to Profile
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Step 2: Click on the 3 dots on the upper right hand corner and click “Settings”
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Step 3: Go under “Language” then click “English” 
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Step 4: Select the language you would like to use 
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How to find Smule Official Songs in Songbook!

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We have heard this question many times this year, so now we made it easy for you to find Smule official songs in songbook!

Here’s how:

Go to songbook, and click on the “+” in the upper left hand corner 

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Scroll down until you find “From Smule” and click on it 

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Use the side bars to move into your categories, which will show up on song book 

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Annnnddd, there you have it! :) 

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New Feature – Smule Music Video

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New Music Video Feature on Smule!

We love our creative community and wanted to give YOU more tools to expressive yourself. Introducing the Smule Music Video. The idea behind this is to record your audio separately from your video so you can focus on these two things separately.

Great example:

Here’s how: 

Select a song and select “Solo” 

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Click “audio” (And you can add video later on) 

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Once you are done, click “save” and find the Video button on the upper right hand corner 

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Start recording (you can also use the pause button!) 😉 

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Product Update: Upload your Video using WiFi only

Are you worried about running out of data quota when you use Sing? Do you want to cut your data consumption so you can enjoy Sing more while you’re out and about? We hear you!

We are excited to announce a new feature that allows you to save your finished videos and upload them later when you are connected to WiFi. Audio/Video upload can eat huge chunks of your mobile data, but, with this new feature, you won’t have to worry about this!

Great! How do I use it?
Tap on the “Settings” icon on your profile page. Scroll down to the “Support” section. You will see a setting labeled “Upload Video with WiFi Only.” Tap to enable it. That’s it. We will take care of rest.

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With this option enabled, what happens when my device is not connected to Wi-FI?

Your video will not be uploaded until your device is connected to Wi-Fi. If you are connected to Wi-Fi, your upload begins automatically. When you lose your Wi-Fi connection, your upload will pause automatically. It will restart when your device reconnects to Wi-Fi.

 

My video isn’t uploading. What should I do?

If you have “Video Upload with Wi-Fi Only” enabled and your video isn’t uploading, you should check your Wi-Fi connection. Your connection may be weak, or you may need to authenticate the Wi-Fi connection for it to work fully (especially if you’re connected to a public Wi-Fi network). Please check your device’s Wi-Fi settings.

 

If you are still not sure, please reach out to our customer support team. We are happy to help!