As part of our commitment to collaboration and safety on the Smule platform we are taking steps to further improve the LiveJam experience. While we collaborate with members of our community on an update to LiveJam, for the overall community experience and safety, we will be setting every LiveJam to private mode by default.
Starting June 3rd, all LiveJams will be automatically set to private mode. We strongly recommend always keeping your LiveJam’s private and only inviting your most trusted friends directly. Unfortunately, public mode encourages some bad actors to ruin the experience for the rest of us. If you choose to set your LiveJam public, never share personal information such as location, address, place of work, school, passwords, financial or any other identifying information.
Let’s keep ourselves and each other safe by reporting abusive behavior, blocking bad actors, and not sharing any revealing or personal information, like your location.
As a team, we stand with the Black community. Our world has no place for hate or racism. As Dr. King said, “injustice anywhere is a threat to justice everywhere.” It’s important for all of us to use our voices to speak out against injustice. Only by confronting the issue and having honest discussions, as difficult as they may be, will we make progress.
Smule was built on the fundamental belief that music connects us. Now more than ever, we have an opportunity to share music as a way to help us recognize and better understand our similarities – and differences – in an effort to bring us closer together.
We remain committed in our dedication to offering our platform as a safe place to be heard, celebrated and united.
Andreas, or @HerbAndri (as most of you know him) is a dedicated Smule user. He is German but he was born and raised in Spain. Andreas has been on Smule since 2016 and Smule has become a big part of his life. He actively uses Smule every day and Smule is his number one hobby. He especially loves the Smule community.
“Community is what makes Smule special,” commented Andi.
Andreas and the Smule community
Andreas has traveled around the world, visiting Australia, America and New Zealand, where he met the people part of the Smule community members.
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We wanted to take a moment to remind everyone about a topic that is important to all of us: our safety. Our mission is to Connect the World through Music, and to do that, we all need to do our part to keep Smule safe for everyone. It’s important to remember safety and privacy are as important online as they are offline.
We understand that feeling connected is more important than ever. Keeping your personal information to yourself and away from bad actors is very important. Whether with the people you think you know or anyone you have met, never share:
Place of work
Social Security number or other identification numbers
Credit card, banking or other financial information
Your password – keep in mind that Smule will never ask for your password
Any other personal information
These important reminders around privacy and safety are always true online and they are even more important in a live session.
Our pre-pandemic plan was to turn LiveJam to audio only. Our community voiced a legitimate concern emphasizing the importance of live, video-enabled connections. We urge you to keep these live connections with people you know and trust. We ask you to be vigilant as there are bad actors looking to take advantage of these uncertain times and the empathy we all feel.
While we collaborate with members of our community on an update to the LiveJam experience that better balances live connections with a positive user experience, we recommend always making your LiveJam’s private and only inviting your most trusted friends directly. Not every person that likes your performance or even gifts you a gift is your friend. Unfortunately, it is the reality that a few bad actors go out of their way to ruin the experience for the rest of us. Here’s a quick tutorial on how to launch LiveJam in private mode.
HOW TO LAUNCH LIVEJAM IN PRIVATE MODE
Toggle “Visible to Everyone” off to the left (it will go from pink to grey)
Tap “Go Live”
Tap the share arrow in the upper right corner
Copy link and share with your friends
Let’s keep ourselves and each other safe by reporting abusive behavior, blocking bad actors, and not sharing any revealing or personal information, like your location. Here’s a quick tutorial on how to ban someone from your LiveJam.
HOW TO BAN FROM YOUR LIVEJAM
Tap the face of the member you would like to ban
Tap the “…”
Tap “Ban from LiveJam”
If you want a refresher on what you can do to help keep our Smule community awesome, please review the Smule Community Guidelines and let us know if you have any questions HERE!