Product

Groups FAQ!

Groups FAQ!

What is a group?
– A group is two or more people people who share a common passion coming together to chat, create, and make a real, meaningful connection with each other.
How do I create a group?

To create a group:
– Navigate to the Explore tab
– Scroll to the “New Groups” section
– Tap “See All”
– Tap “+”
– Fill out the required fields and any optional ones that are helpful to users
– Tap “Continue”
– At this point, your group has been created
– Invite members to your group

Who can create a group?
– Anyone can create a group although this new groups feature is still in the early stages of development on iOS and our website. Android users, we’re working tirelessly to bring groups to your device as soon as possible!

How many members can a group have?
– A group can have up to 1000 members

Privacy settings: Private/Public — What is the privacy settings for a group?
– All groups are public, meaning non-members can see the group page and its contents.

How do I report inappropriate or abusive behavior in a group?
– No flagging in MVP. If a person is being inappropriate or abusive, users should report the account. If it’s the content, then users should flag the recording.

Notifications?
Will there be notification for groups?
– Group Owners receive notifications when users request to join their group.
– Users will receive notifications when an owner invites them to join their group.

I can’t add someone to my group, why?
– Only the group owner can invite new members to their group.
– My group can’t be found in search? (are they going to be searchable)
– Search is coming soon!

How can I chat in a group?
– Group chat is available and can be initiated from the chat screen. There is no shortcut feature to initiate chat with your Smule group.

Join or Leave a Group:
How do I join a group?
– Navigate to the group page you want to join.
– If the group is open, meaning they’re accepting new members, then a “join” button will appear.
– Tap “Join”
– How do I leave a group?
– Navigate to group’s page
– Tap “…” at top right corner
– Tap “Leave Group”

How many groups can I join?
– You can join up to 250 groups.
– Why can I only create 3 groups?
– Being a group owner is a big responsibility–and members count on owners to have enough time to dedicate to their groups. If owners are stretched too thin across
lots of groups, everyone loses out. That’s why we limit the number of groups users can create to 3.

What happens when I’m invited to a group?
– You can accept, reject or ignore the invite. The invite is set to expire after 30 days.
-You can respond to a group invite from your profile page, notifications, or the group’s page.

– How/where can I see a list of groups I own/are in?
– On your profile page, tap “Groups,” which will show groups you are in and pending requests/invites.

How/where can I find new groups I might be interested in?
– The Explore tab is a great place to look, as are other users’ profile pages.

How do I audition for a group?
– Each group has different preferences for how they set up their audition. Please reach out to the group’s owner for more information.

Manage your Group
– How many groups can I create?
– You can create a total of 3 groups.

How do I delete a group?
– For now, contact customer support.

– How do I invite users to my group?
– Navigate to the group page
– Tap “Members”
– Tap “+”

Search for users to invite to your group

How do I remove or block someone from my group?
Currently, you cannot block someone from your group. We’re currently working on making that possible.

How do I approve posts for a group I own? (if necessary)
– By inviting members to join your group, you grant them the privilege to post to the group page.

How can I stop a member from posting in my group?
– While you can’t stop a member from posting to a group page, group owners can delete members’ posts.

How do I change the name of my group?
– Navigate to group page
– Tap the settings icon

How do I upload a cover photo to my group?
– Navigate to the group page
– Select the settings icon

How many owners can a group have?
– 1

Post and Share

How do I post to a group?
– Navigate to the group page
– Tap the “+” icon next to “Add Post”
– Select the recordings you want to post on the group page
– Tap “Post”

Can I start a LiveJam in a group?
– No

How do I share my group posts on other social media channels?
– This feature isn’t available yet

Can I search for a specific post/recording in a group?
– No

Product Update: Smule Groups is Here!


Hi, Smulers!

Fun fact: there are now over 500 group on Smule. Seriously! From Disney groups to trap groups, K-pop groups to metal groups and beyond. No matter what they sing, Smule groups are all incredibly inspiring. So many people forming real, meaningful connections―and doing it all on their own steam. We’ve also heard so many stories of people meeting their best friends and partners through Smule groups. Simply amazing.

Smule groups are a huge part of our community. And that’s why we’ve decided to make groups an official part of our app. With our latest app update, groups will be able to create a dedicated homepage on Smule―a place to connect with each other, organize meetups, promote their fave performances, and recruit new members.

This new groups feature is still in the early stages of development. Our public beta kicks off this week on both iOS and our website. Android users, we’re working tirelessly to bring groups to your device as soon as possible!

In the meantime, we’ve love your feedback. Tell us how you like the new feature, any issues you stumble across, and what else you’d like us to add. For all feedback, just use this form.

We can’t wait to hear what you think!

The Smule Team

/

Here’s what one community member, John Kepler, had to say about Smule groups. We couldn’t have said it better.

“Being in a group is everything. I had a good time on Smule when I first joined. It was fun singing with other folks. Then I joined a comp and realized that there were communities of smulers everywhere. Everyone seemed to know each other. I’ve been in a few since then and consider one to be my home base. I assume my experience is typical. You start by admiring some cool singers. Then you start auditioning for groups that they are a part of. I can talk about it more specifically, but the groups that I am a part of keep me a part of Smule. They have become close friends in a very short time because of our shared interests and passions. Every group is different, but in the best case you feel like you have found your tribe. Certainly lots of other stuff to talk about like collabs and the ways different groups organize and collaborate. But at the core it is about community.”

Click here to see Groups FAQ!

Connectivity Issues on Smule (Sing!) App

Hi Smulers!

We’ve been hearing that some people have been having connectivity issues with our app. We’re sorry if you’ve been experiencing this issue, but we want you to know that we are working on a solution.

Meanwhile, here’s how you can fix the problem on your own!

Step 1: Go to Application Manager

Step 2: Find and select the Smule app

Step 3: Under “Storage” tap “Clear Data” (“Clear Cache” is not sufficient)

Step 4: Tap “Force Stop” (if not available, move on to step 5)

Step 5: Re-launch the app

If you can’t find Application Manager, go to Settings -> Applications -> Application Manager (or just Settings -> Apps on some devices).

This should help with any network errors you might have experienced at the startup of the app.

Please let us know if you continue to encounter any problems.

Thanks for being part of the Smule community,

Smule Team

Contact Smule Support

 


 

Kami mendapat kabar bahwa banyak pengguna sedang mengalami masalah konektivitas dengan app kami. Kami minta maaf jika anda sedang mengalaminya, kami mencari solusinya.

Sementara itu, berikut adalah cara untuk memperbaiki masalah ini sendiri

Langkah 1: Kunjungi Pengaturan Applikasi

Langkah 2: Cari dan pilih aplikasi Smule

Langkah 3: Dibawah “Penyimpanan” tekan “Hapus Data” (tidak cukup hanya menghapus “cache”)

Langkah 4: Tekan “Paksa Berhenti” (jika tidak tersedia, langsung ke langkah 5)

Langkah 5: Luncurkan kembali aplikasi Smule

Jika anda tidak dapat menemukan Pengaturan Aplikasi, pergi pengaturan -> Aplikasi -> Pengaturan Aplikasi (atau hanya pengaturan -> aplikasi untuk beberapa mesin)

Solusi ini seharusnya bisa memperbaiki masalah yang anda alami saat membuka aplikasi.

Mohon beritahu kami jika anda masih mengalami masalah.

Terimakasih telah menjadi bagian dari komunitas Smule,

Team Smule

Contact Smule Support

New Feature: Fast forward and rewind

fastforward

One of the biggest things we hear over and over and over again is the ability to fast forward and re-wind on ANY audio performance. This means when you join a birthday song (or any group song) you don’t need to wait for the entire thing to play out – simply just move to your desired time!

If you messed up, that is okay – you now have the ability to re-wind and re-sing! 😉

Doing this is easy – simply tap on the lyrics – and scroll to the lyrics you want to move to!

Enjoy!

 

New Indian languages Supported!

newlanguages

New Indian languages available on Smule! 

Hi everyone!

As always, that you for continued feedback we receive from you. We always look to makes a better experience for you and the past few weeks we have successfully implemented this.

There are the 7 new Indian languages that we currently support:

  • Hindi
  • Bengali
  • Telugu
  • Marathi
  • Tamil
  • Gujarati
  • Kannada
We also plan to release Urdu is this week which brings us to 8 total Indian languages supported.
Learn how to switch languages on the app! 🙂
Step 1: Go to Profile
India_1
Step 2: Click on the 3 dots on the upper right hand corner and click “Settings”
 smule_2
Step 3: Go under “Language” then click “English” 
smule_3
Step 4: Select the language you would like to use 
smule_4

How to find Smule Official Songs in Songbook!

Optimized-Smule_official

We have heard this question many times this year, so now we made it easy for you to find Smule official songs in songbook!

Here’s how:

Go to songbook, and click on the “+” in the upper left hand corner 

IMG_2214

Scroll down until you find “From Smule” and click on it 

IMG_2216

Use the side bars to move into your categories, which will show up on song book 

IMG_2217

Annnnddd, there you have it! 🙂 

IMG_2219